Policies

Returns & Refunds

Our return policy is designed to protect product hygiene while giving customers a clear process when an eligible item needs to be returned.

Luxe Crown Hair · Effective September 28, 2026

Return eligibility

Because wigs, extensions, and related hair products are personal-use items, returns must meet hygiene and condition requirements.

Contact us within 7 calendar days of delivery to request a return.
The item must be unworn, unwashed, uncut, unaltered, and free from product, odor, makeup, or styling residue.
Lace must not be cut, tinted, bleached, glued, or otherwise altered.
Original tags, bands, packaging, and included accessories must remain intact.

Trying a wig on carefully for fit is different from wearing or styling it. Once hair has been altered or used, it generally cannot be returned for hygiene reasons.

Items that cannot be returned

For hygiene and product-integrity reasons, we cannot accept returns of hair that has been worn, washed, cut, colored, chemically treated, heat-styled, glued, installed, or otherwise altered.

Custom or personalized items, clearance items marked final sale, and items returned without required packaging or tags may also be ineligible.

How to request a return

Contact Luxe Crown Hair before sending anything back. Include your order number, the item you want to return, and the reason for the request.

Do not send a return without approval or return instructions. Unapproved returns may be delayed or refused.

Return shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method and keeping the shipping receipt until the return is completed.

Refunds

Approved refunds are issued after the returned item is received and inspected. If the return meets the policy requirements, the refund will be sent to the original payment method.

Bank and card-processing times vary, so the refund may take several business days to appear after it has been issued.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue so we can review it.