Customer Care

Shipping & Delivery

Here is what to expect from order processing through delivery, including shipping coverage, tracking, address changes, and delivery issues.

Luxe Crown Hair · Effective September 28, 2026

Where we ship

Luxe Crown Hair serves customers throughout Washington, D.C., Maryland, and Virginia and also ships to neighboring states. Shipping availability and cost are determined by the destination entered at checkout.

Order processing

Most in-stock orders should be prepared for shipment within 1–3 business days. Processing time is separate from carrier transit time.

Orders placed on weekends or holidays begin processing on the next business day. High-volume periods or items requiring additional preparation may take longer.

Shipping rates and delivery estimates

Available shipping methods, rates, and estimated delivery times are shown at checkout when supported by the destination and carrier.

Delivery dates are estimates rather than guarantees. Weather, carrier interruptions, peak-season volume, and other events outside our control can cause delays.

Tracking

When tracking is available, it will be sent using the contact information provided with the order. Tracking updates are controlled by the carrier and may take time to appear after a label is created.

Shipping address accuracy

Please review the shipping address carefully before submitting an order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact us immediately. We will try to help before fulfillment, but changes cannot be guaranteed once an order has entered processing or been transferred to the carrier.

Delayed, lost, or stolen packages

If tracking shows a delay, allow the carrier time to update the shipment before contacting us. If tracking shows delivered but the package cannot be located, check the delivery area, household members, neighbors, building staff, and the carrier's delivery details.

We will assist with reasonable carrier inquiries when possible, but carrier-confirmed delivery, theft after delivery, or an incorrect customer-provided address may require resolution with the carrier or other appropriate service.

Damaged or incorrect delivery

If your package arrives damaged or contains the wrong item, contact us promptly with your order number and clear photos of the package and product so we can review the issue.